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SHIPPING

We ship worldwide with DPD and DHL. All packages are insured with a tracking number at a flat rate listed below:

Germany 7€ - DPD

Rest of EU 15€ - DHL

Outside of the EU 35€ - DHL Express

    We offer complimentary priority shipping on all orders above 650€ including DDP. Please note that free shipping will be applied to your order automatically at checkout.

     

    DELIVERY PERIOD

    Please allow up to 2 business days to process your order. Once the package is scanned out of our warehouse, the estimated delivery period is as below:

    Germany: 2-3 business days

    Rest of EU: 2-5 business days

    Outside of EU: 3-7 business days

    The delivery period is an estimate and is not guaranteed. We will always aim to deliver your goods within the estimated delivery period, however, please take into account external issues that may arise outside of our control. 

    If you suspect your package is delayed, lost or stolen, please contact [email protected] with any supporting information so that we can best assist you. 

     

    DUTIES & TAXES

    All duties and taxes are included in the final price at checkout and covered by us via DDP (Delivery Duty Paid) shipping. This means that you will not incur any further charges upon receiving the package.

     

    HOLIDAY PERIOD

    SUMMER

    We are on summer break from 15 – 19 August. 

    Any orders made from the 12th of August will be processed from the 22nd of August.


    CHRISTMAS

    To receive your Ottolinger orders in time for Christmas, please place your online orders by the following dates:

    Germany:  before 2 PM, 21st December.

    Rest of EU: by 4 PM, 18th December.

    Outside of EU:  by 2 PM, 17th December.

    Please be aware that our business will be closed between 24 Dec – 2 Jan. 

    EXTENDED HOLIDAY RETURN PERIOD

    If your order was placed after 1st December, you will have until the first week of January to return the item(s) bought during this time. If you have any questions, please contact [email protected]
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