Shipping

Duties & taxes

Orders Outside EU:

For orders shipped outside the EU, customs duties, import taxes, and handling fees may apply and are the responsibility of the customer. You may not always be required to pay duties or import taxes, but we recommend checking your local customs regulations and thresholds before placing an order to avoid any surprises.

For selected countries, we offer Delivered Duty Paid (DDP) shipping. Where available, all applicable duties and import taxes will be calculated and collected at checkout, so no additional customs charges will be due upon delivery

We are not liable for customs fees, customs delays, holding times, unclaimed parcels, or incorrect shipping information. If you refuse to pay applicable import duties or taxes for a non-DDP shipment and reject the parcel, any customs charges, return shipping costs, and other fees incurred will be deducted from your refund.

Orders within EU:

All duties and taxes are included in the final price at checkout and covered by us for orders within the EU. 

Shipping rates

We ship Express worldwide. All packages are insured and shipped with a tracking number. Shipping rates vary depending on the destination country and will be calculated and displayed at checkout.

We offer free priority shipping on:

  • Germany: Orders over 250€
  • US, UK & Europe: Orders over 450€
  • Rest of the world: Orders over 650€

Free shipping excludes any applicable customs duties and taxes (see 'DUTIES & TAXES' above). Please note that free shipping will be applied automatically at checkout. For orders outside the EU, additional customs fees may apply.

Delivery period

Please allow up to 1-2 business days to process your order. Orders above 1000€ may take additional 1-3 business days for the customs declaration.

Once the package is scanned out of our warehouse, the estimated delivery period is as below:

  • Germany: 2-3 business days
  • Rest of EU: 2-5 business days
  • Outside of EU: 2-5 business days

The delivery period is an estimate and is not guaranteed. We will always aim to deliver your goods within the estimated delivery period, however, please take into account external issues that may arise outside of our control.

If you suspect your package is delayed, lost or stolen, please contact [email protected] with any supporting information so that we can best assist you.