We ship worldwide with DPD and DHL. All packages are insured with a tracking number at a flat rate listed below:
Germany 7€ - DPD
Rest of EU 15€ - DHL
Outside of the EU 35€ - DHL Express
We offer complimentary priority shipping on all orders above 650€ including DDP. Please note that free shipping will be applied to your order automatically at checkout.
Please allow up to 2 business days to process your order. Once the package is scanned out of our warehouse, the estimated delivery period is as below:
Germany: 2-3 business days
Rest of EU: 2-5 business days
Outside of EU: 3-7 business days
The delivery period is an estimate and is not guaranteed. We will always aim to deliver your goods within the estimated delivery period, however, please take into account external issues that may arise outside of our control.
If you suspect your package is delayed, lost or stolen, please contact [email protected] with any supporting information so that we can best assist you.
DUTIES & TAXES
All duties and taxes are included in the final price at checkout and covered by us via DDP (Delivery Duty Paid) shipping. This means that you will not incur any further charges upon receiving the package.
We are on summer break from 15 – 19 August.
Any orders made from the 12th of August will be processed from the 22nd of August.
To receive your Ottolinger orders in time for Christmas, please place your online orders by the following dates:
Germany: before 2 PM, 21st December.
Rest of EU: by 4 PM, 18th December.
Outside of EU: by 2 PM, 17th December.
Please be aware that our business will be closed between 24 Dec – 2 Jan.
EXTENDED HOLIDAY RETURN PERIOD