Return requests must be made within 14 days of delivery by filling the form. Once the return request is open, the item(s) must be sent to us immediately.
For the return to be accepted, the item(s) must be:
- In its original condition; unworn, unused, unaltered, unwashed and undamaged.
- Undergarments/briefs are non-refundable.
- No missing accessories such as belts, straps, laces, or logo pendant.
- Original tags, garment bags and/or product packaging intact.
- Posted in the box package in which it was received, or an equally secure outer box.
- Items that were purchased on sale or during special promotions are not eligible for return.
- We do not accept in-person returns.
For EU customers, returns are organised and paid for by the customer. Ottolinger is not liable for the return package, and we strongly recommend using a trackable shipping service with insurance. For non-EU customers, please contact [email protected] and we will provide you with the necessary documentation and DHL return shipping label at your request. Please note that if you have accepted an international return shipping label from us, the fee will be deducted from your total refund amount.