How do I select the correct sizing?
Please refer to our product description and check our size guide. If you are still unsure or wish to further consult with our team, please contact [email protected].
Where is Ottolinger made?
All Ottolinger products are designed at our studio in Berlin and made in Greece, Italy, Poland and Turkey, unless stated otherwise. The individual product origin is written in the product description.
How do I care for my Ottolinger products?
What are the payment options?
We accept Apple Pay, PayPal, Visa, Mastercard, and most of all major international debit and credit cards. We additionally offer a Klarna payment option.
Help, I cannot proceed with my payment.
What shipping methods are available?
Will I need to pay taxes and duties for my order?
Where is my order confirmation?
Please check your spam folder as it may have been directed there. If it is still missing, contact [email protected] with the heading ‘Missing Order Confirmation’ and our team will get back to you.
Can I change my order details?
If you need to make changes to your order, please contact us immediately at [email protected] with the correct information. Please note that we, unfortunately, cannot guarantee the amendments if the order has already been fulfilled.
How do I track my order?
My order has not arrived.
What is your returns policy?
Do you offer exchange?
No. We currently do not offer exchanges. If you would like to change an item, please follow the return process and make a new purchase with the desired item(s).
See our Return policy for more information.
How do I return an item?
Will you provide a return label?
Can I return in-person?
What if the items are damaged or faulty?
If you have a concern with a faulty or damaged item, please contact [email protected] immediately with your order number and images of the defective product.
Where is Ottolinger based?
How can I stay up-to-date with Ottolinger?
You can follow us on Instagram and subscribe to our newsletter here for all new arrivals, collection drops, sales, and special events.
I would like to stock Ottolinger. Who should I contact?
Does Ottolinger have a PR?
Does Ottolinger offer internships?
Yes. If you’re interested in applying for an internship, please contact [email protected].
At Ottolinger, we are committed to ensuring that individuals with disabilities can access all services and content through the website www.ottolinger.com including users of screen reader technology.
Can I send site accessibility feedback if I am a person with a disability?
As we strive to make our site as accessible as possible with our website provider, our efforts are ongoing to meet WCAG 2.1 and we encourage individuals with disabilities to reach out to us with feedback for improvements on our site at [email protected].